Frequently Asked Questions

 
 

Who is your client type?

We work primarily with remodeling and home building industry professionals. From these companies, we work with a variety of individuals, from owners to marketing managers, to office managers.

Do you only work with local companies or all over?

For the past eight years, we have worked with local companies, but have recently expanded our services to anyone in the United States. In fact, some of our clients prefer a predominantly virtual partnership. Most of our communication then takes places over technology, for example through email, online meeting software, or over the phone. We’re pros at making any arrangement work!

What type of services do you offer?

We offer marketing packages. We took our most in-demand services and made them into different bundles. If you don’t see what you need, we will build a custom package for you.

Our main goal is to help our clients stay in front of their past and future clients. This is achieved in a variety of ways based on your target market. Most often is through personal touches, e-newsletters, direct mail, social media, and more.

Do you require a long-term contract?

No. Being in this industry long enough, we understand things can change. We don’t like long-term contracts either, so why would we make our clients sign them? We do ask that you respectfully give us a 60-day notice if you choose to cancel or downgrade your services.

How much does it cost to work with you?

Short answer, we are affordable. Check out our package pricing page to get an idea of what most of our clients are spending.

How much time do I need to invest?

You will need to invest a little time up front to get us all the items that we need to get started. Such as your logo, information about your company, access to software, etc. Once we get settled, you’ll hear from us a couple of times a month. Typically, at the beginning just for a check-in, and then most likely one or two times throughout. We send you quick updates and links as we finish work for you.

How do we get started?

Simple, shoot us an email to set-up a time to chat. Through a quick discovery phone call we will determine if we are a good fit to work together. We will then send you a checklist of items we need to get started.  

Which company employees do you usually work with?

We work with office managers to business owners to marketing managers; whoever your marketing point person is!

What if I have needs different than the packages you offer?

No problem! We will create a custom package for you.

Is there a price break if we use more of your services?

Absolutely; bundling helps.

What are your thoughts on social media?

We help our clients with social media. Our clients have ranged from wanting us to manage their entire account independently to working together on both posting and engagement. Social media is fantastic for keeping in touch with your past and future clients, but it’s not the end all be all in marketing. There are so many additional options available based on who you are trying to reach.

How do we pay you?

Clients typically pay us by check or credit card. We send a simple invoice at the end of each month with a link for payment. Our terms are net 15.

How do you stay current on marketing trends?

Our whole team loves learning! We take both online and live classes each year. We network with industry peers and our vendor partners. We listen and learn a lot from our clients. And last we teach each other, so everyone on our team is armed with similar knowledge.

How do you stay current on remodeling trends?

Number one, we learn from our clients! Number two, we read industry publications.